Conflict Resolution Training - Adelaide

Conflict Resolution Training Adelaide

David Smith's Course Outline: Leadership Coach

Opening Questions to Consider

What if I told you that the most successful teams are not those with the fewest disagreements, not those who argue the least, but those who have the best fights? Ever wonder why some workplace arguments become great productivity moments while others descend into toxic dramas that undermine the corporate culture? And that's the big if: what would be different in your Organisation or your set of relationships, if people actually were able to transform it from using conflict to destroy things into something that would contribute to more innovation and better relationships?

Course Overview

This advanced conflict resolution course is for professionals who seek to refine their skills and acquire the tools to effectively leverage negative friction to create positive results in the workplace. Instead of sidestepping challenging issues or watching conflicts escalate into department wide drama, employees will gain the confidence to step into tough situations and encourage a constructive outcome.

The program is a blend of useful psychology, applied to real world situations, and provides participants with practical tools and techniques they can use immediately about how to manage anything from a minor disagreement to a significant industrial conflict in the workplace. By simulating these activities with hands on learning such as role plays and case studies, learners are able to practise these skills in this safe environment before applying them in their own work life.

Curriculum Based Learning Outcomes

At the end of this training, participants will be able to:

Identify and Evaluate: Spot signs of simmering conflict and evaluate root causes vs. presenting symptoms

Facilitate and Mediate: Navigate challenging discussions among adversaries and maintain neutrality and focus on solutions

Communication: Utilise various questioning methods and active listening to help diffuse tension and get to the root of a problem

Personal Response: Regulate their emotional responses in highly stressful conflict situations, remaining calm and professional.

Build Sustainable Solutions: Create agreements and metaphors that deter future conflicts and implement/honour team pressure agreement systems.

Utilise Conflict Styles Framework: Learn about the different ways of resolving conflicts (competing, accommodating, avoiding, collaborating, compromising) and when to apply which method.

What You Will Learn

Module 1: Understanding Conflict Dynamics

The anatomy of workplace conflict and why it may not be 'a bad thing'

How to tell the difference between a healthy debate and a destructive argument

Discovering your own style of conflict and analysing your own trigger points

Unseen costs of tension in the workplace

Module 2: Early Intervention Strategies

Reading the warning signals before conflicts erupt

When to be most effective in jumping in and taking it all.

Establishing psychological safety for difficult conversations

Establishing ground rules that limit escalation

Module 3: Skills for facilitating and mediating parties

The PEACE model in structured conflict resolution

Striking questioning strategies to discover the pain topic below:

Regulating emotions where stakes feel personally relevant.

How to stay neutral when everyone wants you to pick sides

Module 4: Difficult Conversations Mastery

Crucial conversations with defensive or aggressive individuals

Handling passive aggressive and bullying personalities in the workplace

Transmuting whines into productive problem solving sessions

Mediating between group conflicts and team fighting

Module 5: Building Conflict Resilient Teams

How about establishing team norms to reduce the staple arguments?

Healthy debate protocols are important in making choices

Maintenance plans for long term sustained results

Creating a culture where clashes lead to creativity

Module 6: Looking After Yourself through Personal Resilience and Boundaries

Taking care of yourself while you help others

When and when not to go bigger than you are capable of

Developing credibility as a reliable troubleshooter

Maintaining relationships after difficult conversations

Training Methods

Role plays at the interactive workshop based on real life office situations.

Role playing exercises using participant generated situations

Small group problem solving sessions

Conflict resolution in action ( comprehensive video analysis)

Personal development action plans and peer coaching partnerships

Who Should Attend

This program is perfect for supervisors, team leaders, HR professionals, project managers or anyone who regularly encounters workplace conflicts or wants to build up stronger leadership skills for managing people dynamics.

Concluding Remarks

Take a moment to consider it how much time is eaten up in your Business by unresolved tensions, putting out fires and the fallout from general office melodrama? Imagine what your team could achieve if all that energy was freed up to solve problems and bring innovative solutions to the table?

This mediation skills course changes the way that people approach conflict in the workplace. Rather than dreading the tough talk, or having the team being torn apart by conflicts left to fester, graduates are armed with highly useful supervision skills they can put to work the very next day. They are the people others look to when the pressures rise, the people who can give courage to those who need it and who never sucker punch their colleagues in a way that undermines their team.

The investment in these skills pays dividends beyond individual conflicts stronger teams, better understanding across departments, a culture where issues get resolved instead of pushed under the rug until they blow up (which is going to backfire somewhere, someday).